Years of Advocating for Consumer Rights
The Consumer Affairs Department is the only agency with responsibility for consumer advocacy within the federation and falls under the umbrella of the Ministry of Trade Industry & Commerce. The CAD has been given the mandate of ensuring that the rights of consumers are promoted and defended, which is accomplished through:
Price Monitoring: The Consumer Affairs Department(CAD) conducts biweekly price collection on items included in the Government’s Food Basket. This data is collected and stored in the basket pricing database, which the department uses to track price changes for essential commodities across businesses island-wide. These items are daily necessities for consumers. According to government regulations, items in the food basket are subject to a maximum retail markup of 25% on the landed cost for frozen goods, and 20% for dry goods.
Consumer Redress: The Consumer Affairs Department(CAD) handles both written and verbal consumer complaints, acting as a mediator to help resolve disputes between consumers and businesses. The Department works to find fair and balanced solutions, which may include refunds, repairs, replacements, account adjustments, or credits to consumer accounts.
Enforcement of Consumer Protection Laws: The Consumer Affairs Department (CAD) is responsible for enforcing the Consumer Protection Act, 2023 and issuing tickets to businesses that violate these regulations. Our team conducts regular inspections and walkthroughs to ensure businesses are operating in compliance with the law, helping to create a fair and transparent marketplace for all consumers.
Consumer Research and Education: The Consumer Affairs Department(CAD) plays a vital role in educating the public about their rights and responsibilities in the marketplace. Through outreach activities, school programs, media campaigns, and community workshops, we provide consumers with the knowledge they need to make informed decisions, avoid scams, and understand the protections available under the law. Empowered consumers help build a stronger, more accountable marketplace.
1. Who can access our services?
Any member of the public who is dissatisfied with a good or service and is seeking redress or advice.
Any person or agency who is seeking or interested in consumer–related information.
Suppliers requiring guidance on the basis of complaints.
2. What should persons have in their possession to file a complaint?
Original or copies of your receipts, warranties and other relevant documentation. Receipts should show the date of purchase, name of the establishment at which the item was purchased, the item and price.
Valid Identification Card.
The defective item, (if the item is portable), photo evidence is also acceptable.
3. How do I file a Complaint?
You can now file a consumer complaint online using your smartphone, tablet, or computer. Simply complete the form and upload a photo of your receipt, contract, or agreement.
Click here to access the Online Complaint Form :- Complaint Form or visit: https://www.facebook.com/consumeraffairsskn
To foster a business environment where ethical relations between service providers and the consumers of these services can thrive through public education, consumer advocacy and efficient complaint resolution.
To empower consumers in making better-informed business decisions when conducting business in the marketplace.
To provide a professional avenue for consumers to seek redress when their rights are infringed upon.