Consumer Protection Laws play a crucial role in safeguarding the rights of consumers, ensuring fair trade, and preventing fraud. These laws are designed to protect buyers from unfair business practices, misleading advertisements, defective products, and unethical business tactics. By enforcing consumer protection regulations, governments ensure that businesses operate in a transparent and fair manner. 

The Consumer Affairs Department operates under the Consumer Protection Act, 2023, which outlines the rights of consumers and the obligations of businesses. 
Click here to view the full Act online 
Click here to access an online copy of the Act: https://lawcommission.gov.kn/wp-content/documents/Annual-Laws/2023/ACTs/Act-21-of-2023-Consumer-Protection-Act.pdf 

The department works to enforce these laws and educate the public about their rights as consumers, for a strong consumer protection framework not only safeguards individuals - it also promotes healthy competition and encourages ethical business practices.  

Key Aspects of Consumer Protection Laws: 

1. Right to Safety – Consumers have the right to be protected against the marketing of goods and services that are hazardous to life and property. 
2. Right to Information – Businesses must provide accurate information about their products and services, including pricing, quality, and potential risks. 
3. Right to Choose – Consumers should have access to a variety of products and services at competitive prices. 
4. Right to Redressal – If consumers suffer from faulty goods or poor services, they have the right to seek compensation. 
5. Right to Consumer Education – Awareness campaigns and educational resources are essential to help consumers make informed decisions.