+1 (869) 465-2521 | Ext. 3350 | 1550 | 2616 | 1642 | 2840   |    consumeraffairs@gov.kn
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Who We Are

The Consumer Affairs Department (CAD) is the only government agency with responsibility for consumer advocacy within the Federation and falls under the umbrella of the Ministry of Trade, Industry and Commerce & Consumer Affairs. The CAD is mandated to promote and safeguard consumer rights through the following key functions:

  •     Consumer Protection and Redress 
  •     Consumer Education and Awareness
  •     Consumer Research and Insights

What We Do

  1. Price Monitoring: The Consumer Affairs Department (CAD) conducts biweekly price collection on items included in the Government’s Food Basket. This data is collected and stored in the basket pricing database, which the department uses to track price changes for essential commodities across businesses island-wide. These items are daily necessities for consumers. According to government regulations, items in the food basket are subject to...

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Quick Links

Empowering consumers to make informed decisions while fostering accountability

Consumer Protection Laws

Consumer  Protection Laws play a crucial role in safeguarding the rights of consumers, ensuring fair...

Fixed Penalties

Fixed penalties are set fines applied to specific consumer protection offenses. They allow for quick...

Price Comparisons

Price comparison is a crucial tool that enables consumers to make informed purchasing decisions by...

Complaint Form

A complaint form is a vital tool that allows consumers to report issues regarding faulty...

Educational Resources

Educational resources play a crucial role in empowering consumers by providing them with knowledge about...

Food Basket items

The Food Basket consists of essential grocery items listed under Statutory Rules and Orders (SR&O)...

Notice Alerts

   See All
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Gas Saving Strategies

25 Jul, 2025
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Ut nostrud reprehend

14 Jul, 2025 04:17 PM

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Adipisicing nesciunt

14 Jul, 2025 04:16 PM

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New Notice

08 Jul, 2025 04:56 PM

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CariCRIS upgrades the ratings ratings of the Government of St. Kitts & Nevis

11 Jun, 2025 05:20 PM

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Dealing with Sellers & Service Providers

20 May, 2025 04:10 PM

Consumer Corner

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Right to consumer education

21 Jun, 2025 06:34 PM

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Commodo blanditiis v

12 Jun, 2025 06:31 PM

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Id harum beatae est

03 Jun, 2025 06:33 PM

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Accusamus laboriosam

03 Jun, 2025 06:32 PM

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03 Jun, 2025 06:26 PM

Tips and Advice

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Immaculate Conception Catholic School

16 Jun, 2025 06:33 PM

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Gas Saving Strategies

10 Jun, 2025 11:37 AM

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Standing Against Breast Cancer

03 Jun, 2025 11:52 AM

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Tips and Advice Before you buy:

03 Jun, 2025 11:51 AM

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Tips and Advice

03 Jun, 2025 11:48 AM

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File and Track Your Consumer Complaints with Ease

We’re here to ensure your voice is heard and your rights are protected.

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Submit

Fill out the complaint form with all necessary details.

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Acknowledgment

Receive a confirmation email with your complaint ID.

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Investigation

Your case will be reviewed by our team.

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Resolution

We will contact you with the outcome or further steps.